Reliable and Professional

Yes we do, initially we will give your advice over the phone to limit potential damage and get out to you swiftly to deal with the problem calmly and efficiently. 

If your boiler needs to be replaced, in most cases, we can provide you with a quote within 24 hours.

At the moment we only service natural gas or LPG.

It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:

• Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
• Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
• Extinguish all naked flames and don’t smoke.
• Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
• If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
• Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.

Exit your property and ring the Gas Emergency Service on 0800 111 999

Your boiler has a sequence of operations that it will go through every time there is a demand. If one of these operations is not completed due to a faulty part, the boiler should go into fault mode and display a fault code relevant to what action it failed to achieve. Faults can be intermittent so you could as a temporary solution reset your boiler using the reset switch or by turning the power off and back on again. This could get your boiler working again for a limited amount of time, at this point you should call a Gas Safe Engineer to diagnose and repair your boiler. Never attempt to repair your own boiler. 

Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man, Guernsey and Jersey. It replaced CORGI registration and by law all gas engineers must be on the Gas Safe Register. Our role is to act as a licensing body 

Yes we are,  you can use the gas safe register online search tool.  Search us by our name - Mountford Plumbing and Gas or our Gas Safe registration number 936980.

No,  All Gas Safe registered engineers will have a list of the work they are qualified to carry out on the back of their Gas Safe ID card. 

It’s important to check they are qualified to do the work you need before you use them.

Engineers will have different qualifications, including:

• Domestic (homes) and commercial (businesses and factories)
• LPG and natural gas
• Different areas of gas work e.g. boilers, cookers, fires etc.

You can find our qualifications by searching us on the gas safe register - 936980.